What this gives your agent
A support workflow that distinguishes urgency from noise, collects missing evidence, and keeps customer-facing responses grounded in known product behavior.
What it can do
- Classify urgency
- Extract reproduction steps
- Draft customer replies
- Escalate with context
What it needs
- Customer message
- Account context
- Product documentation
What it returns
- Triage category
- Evidence checklist
- Draft response
Ask it to work
“Triage today's unanswered support threads.”
“Prepare an escalation for this billing issue.”