它能为 Agent 带来什么
查看 Support Triage 的工作方式、所需输入、返回结果、权限边界以及源代码维护位置。
它能做什么
- Classify urgency
- Extract reproduction steps
- Draft customer replies
- Escalate with context
它需要什么
- Customer message
- Account context
- Product documentation
它会返回什么
- Triage category
- Evidence checklist
- Draft response
让它开始工作
“Triage today's unanswered support threads.”
“Prepare an escalation for this billing issue.”